How it works

Once all the information has been entered in the fields above and you click Submit, your guest will receive an email with instructions on how to book and pay for the shipment of their lost belongings.

Once the guest has completed their booking and arranged for collection, you will receive an email with a shipping label attached. This label must be printed and attached to the package.

If the guest does not respond to our email, two additional reminders will be sent. If the guest has still not completed their booking after receiving all three emails, your request will be automatically deleted from the system. You will be notified by email if this happens.