Send a package

In order to send a parcel with there are 3 things you need to do, before the parcel is ready for pickup.

1. Correct packaging of the parcel.

2. Print the address label (which you receive in your order confirmation mail), and attach a label on each individual parcel.

3. Fill out and print customs document when shipping to a destination outside EU.

Above applies to both document and parcel shipments.

When you make the parcel ready for shipment, it is very important that the packaging is correct and according to our terms and conditions so that the standards and extended insurance will cover.

After you made the order, you will receive an email with order confirmation, invoice and address label(s).

You will need to print out the address label(s) and attach it to the parcel. If you have more than one parcel, you will receive additional labels for each parcel. Remember to put the right label, regarding size and weight, on the right parcel,

When the driver comes, it is important that the label is attached the parcel, so it can be scanned, so it can be tracked, and pickup and delivery can be documented.

If you send to a destination outside EU, you will need to fill out an export document for customs purpose. You fill it out online on your account, which will be created, the first time you send with us.


Additional information is available in the “FAQ” which you will find in the Top menu or in the footer under the category ”Need help".